Q: When should I buy my wedding gown?
A: Ordering your gown 8-12 months before your wedding date is ideal to ensure a stress-free timeline. Wedding gowns are handmade to order and usually take 5-7 months to come in. And don’t forget to allow time for an unforeseen delays and alterations! If you have a short timeline, we have an off the rack section and some gowns have rush options available.
Q: What should I bring to my appointment?
A: Our gowns are high quality with built in bra cups and bras are typically not needed while trying them on. If you are planning on wearing shapewear or specific undergarments that will change the way the gown fits please bring those.
Q: What if a sample is not in my size?
A: Whether the gown is too big or too small, we have tricks and tools to show you how that gown would look in your best size!
Q: Will I need alterations?
A: Most brides need alterations. We take your measurements and order your best size based on the size chart, however these are not custom measurements. We offer in-house alterations to ease the process.
Q: Do you require an appointment?
A: Appointments are highly recommended, especially on weekends. Walk-ins can often be accommodated based on availability but please call ahead. We work one on one with brides and an available stylist is required to try on gowns.
Q: How many people can I bring to my appointment?
A: Less is more! To ensure the success of your appointment please limit your appointment to the loved ones needed to make your decision. Space is limited and larger groups of 4 or more are more easily accommodated on weekdays.
Q: How long are appointments?
A: Our bridal appointments are 1.5 hours. If you need additional time please book a weekday appointment and let us know ahead of time.
Q: Do you offer a payment plan?
A: We offer a 50% down and 3 equal monthly payments plan to make your gown easy and affordable if you are unable to pay in full.
Q: Do you offer gown cleaning preservation services?
A: Yes! We can help you with gown cleaning and preservation services. Reach out to us for more information!
Q: Are children allowed?
A: Well behaved children are welcome. Please do not give children snacks in the store and keep them seated so all of the brides in the store can enjoy their experience.
Q: Do you have parking?
A: Yes. There is a small parking lot in front and available street parking is close by.
Q: Can I take photos?
A: Yes. We recommend only taking photos of your favorites at the end to maximize time during your appointment and ensure you get to try on many gowns. Also, keep in mind when looking back at the photos to make your decision that cellphones are not professional photography and do not capture the detail and beauty of the gowns.
Q: Can you ship my gown?
A: Of course, we frequently ship gowns! The customer covers the cost of shipping. All orders are shipped with insurance and signature required.
Q: What is your price range?
A: Our special order gowns range from $800-3000 before tax and alterations. Most of our gowns fall between $1,500-2,500. Our sample sale gowns are heavily discounted and have great prices!
Q: What is a sample sale?
A: A sample sale consists of our sample gowns that have retired from the floor and are sold at a discount of 30-80% or more off retail pricing!
Q: What is trunk show?
A: A trunk show is a special event where we host a collection of orderable gowns that we don’t usually have in store. Sometimes these gowns are being tested and are not yet released! Trunk shows usually have a discount of 10% off! Trunk show gowns are in our store for a limited time, usually only 1-2 weeks.